Name
PANEL: Seduce Your Customers: How Employee Experience Can Be Your Biggest Differentiator. 
Date & Time
Tuesday, May 16, 2023, 2:35 PM - 3:05 PM
Speakers
John Boccuzzi Jr - ISG
Rahul Khatod - Genentech Inc.
Paul Cook - CoastHills Credit Union
Beth Thomas - ISG
John Boccuzzi Jr Rahul Khatod Paul Cook Beth Thomas
Description

The Customer Experience starts with the Employee Experience. This panel will discuss why Employee Experience, Aquisition and Retention are critical when designing Exceptional Customer Experiences. Even with AI and bots exceptional employees are required to maintain and build exceptional customer experiences. But what really is “EX”? How do you qualify and quantify EX? What does the ultra-senior CX leader do, and more importantly, NOT do to cultivate and manage a successful EX strategy? 

Location Name
Union Square Ballroom
Full Address
Marriott San Francisco Union Square
480 Sutter Street
San Francisco, CA 94108
United States
Session Type
Panel
Theme
Why EX is at the Core of a Successful CX Strategy